Cases
Everything about creating, managing, and completing AML cases in Workflow.
13 articles
- What is a Case?Cases are the core part of your Workflow and are part of AML compliance
- What to do when an AML check fails or flags an issue
- How to download a case summary (PDF)Download a PDF Case (Listing or Matter) summary report from any completed case, containing client details, verification results, and your decision notes.
- Can I delete a case, listing, or matter?Why cases can't be deleted once a client is added, and how to cancel and recreate instead.
- How to fix the wrong client type or vendor on a caseHow to correct an individual/joint mistake or the wrong vendor on a case by cancelling and recreating.
- How to create a new caseThis article walks you through the process of adding a new case
- Case types explainedA case type tells Workflow what kind of compliance matter you're managing
- Case status explainedA case status tells you exactly where that case sits in the compliance process.
- How to manage and navigate your cases listYou find and navigate your cases from the Cases section in the left-hand navigation, here you can search, filter, and sort to find exactly what you need.
- How to complete a risk assessment within a caseThis article walks you through risk assessments
- How to request and upload documentsThis article explains the steps to request and upload documents to your workspace
- How to add notes to a caseThis articles explains how to add a note to a case and when it might be useful
- Understanding the case history and audit trailThis article explains how to view the case history