You can manage all documents for a Workflow case from the Case Document Collection and Client Document Collection tab inside the case workspace on the right hand side. This is where you can upload documents on the client's behalf.
Tip: You can also add documents directly to a Client or a Case using the menu tabs for Clients or Case (Listing/Matter) on the left.
Opening the Documents tab
Open a case from the cases list or dashboard.
Click the Case Document Collection and Client Document Collection tab on the right. The documents panel appears, showing any existing documents or uploads.
What to send your client
Typically used when a client risk assessment is medium or high risk, you may be required to attach certain documents as part of the case. We recommend reaching out to the client and asking for additional information, including a description of the document you require
Uploading a document yourself
When your client has provided the document, by email, in person, or by post, you can upload it to the case on their behalf.
In the relevant Documents tab, click Upload Document. Your file browser opens.
Select the document file from your computer. Supported formats: PDF, JPG, PNG. Maximum of 5 files and 10MB total.
Click Upload. The document appears in the Uploaded Documents section immediately.
The Listing Documents section
The Listing Documents section is for property-specific documents — such as the contract of sale, vendor's statement (Section 32 in Victoria), or title documents.
In most cases, you can leave this section empty as it is not a requirement. You may choose to add documents here if:
Your listing risk assessment returns a Medium or High risk rating, and your compliance process requires you to retain property documents as supporting evidence
Your organisation's internal policy requires listing documents for all cases
A specific transaction type (such as a commercial property sale) may warrant additional documentation
For standard low-risk residential property sales, the listing documents section does not need to be filled in.
If you're unsure whether listing documents are required for a specific case, check your organisation's AML compliance policy or speak with your compliance officer.
Viewing and downloading documents
All uploaded documents and received client uploads appear in the Documents tab. Click the document name to download, delete or rename the document.
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This article provides general information only and is not legal advice.