Create a new case each time a new AML compliance obligation arises — typically, each new property transaction or relevant client engagement.
Before you start
Have ready:
- The basic details of the transaction (e.g., property address, matter reference)
- The client's name and phone number (you'll add them to the case after creating it)
Steps
1. Go to Cases (Listings or Matters)
From the main navigation, select Cases (Listings or Matters).
2. Click New Case (Listing or Matter)
Click the New Listing or New Matter button in the top right of the screen.
Not sure which type to select? See Case types explained.
4. Enter the case details
Fill in the required fields:
Case name or reference — e.g., "123 Smith Street, Sydney" or "Matter 2026-0045"
Case description — any relevant notes about the transaction
5. Create the case
Click Create. The case is created and the workflow for KYC and AML compliance will commence.
Next: Add your clients
Once the case is created, your next step is to add the clients involved. You can also add clients directly from the Workflow process during Step 6.
Tips
One case per transaction — even if you've worked with the same client before, each new transaction gets its own case
Search before creating — use the search bar on the Cases screen to check whether a case already exists for this transaction
Consistent naming — use a naming convention (e.g., property address or matter number) to make cases easy to find later
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