The History tab on every case is an automatic, tamper-proof log of everything that has happened on that case including who did what, and when. This is the record auditors look at.
What the History tab captures
Every action taken on a case is logged automatically. You don't need to do anything as the history builds itself as you work.
Actions recorded include:
Case created (by whom, and when)
Member assigned to the case
Risk assessment completed
Case status changed
Each entry shows the action taken, the name of the user who performed it, and a date of when it occurred.
How to view the case history
Open the case from the Cases list on the left menu.
Select the History tab inside the case workspace.
The history displays in reverse chronological order — most recent events at the top.
Why it cannot be edited — and why that's a good thing
The case history is read-only. No one can edit, delete, or amend entries — not agents, not admins.
This is intentional. A compliance audit trail is only valuable if it's complete and unaltered. If entries could be changed after the fact, the record would be unreliable. The fact that you cannot edit the history is what makes it trustworthy as evidence of your compliance process.
If you need to add context or explain a decision, use the Notes tab. Notes are additive — they sit alongside the history without altering it.
How to read the history as an auditor would
Auditors use the history to answer three questions:
Was the check done before the service was provided? — Look at the timestamp on the verification check versus the case creation date and any status changes.
Who made decisions, and when? — Every status change and note is attributed to a named user.
Was anything unusual documented? — Notes added at key decision points (e.g., overriding a PEP flag) should appear alongside the relevant history entries.
A well-run case has a clear sequence: case created → client added → verification sent → verification completed → risk assessment completed → case approved. If your history reflects that sequence with timestamps and notes where needed, you are in good shape.
Record retention
Your case history — along with the rest of the case record — is stored for 7 years, in line with AUSTRAC's record-keeping requirements. You do not need to export or archive anything manually.
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