Workflow offers three plan types. Pay-as-you-go, Monthly, and Enterprise. All plans bill based on the count of cases (Listings/Matters) you complete that have a verification involved. There are no fees for adding more users to your account. You can view your current usage and manage your plan from Settings > Billing.
The three plan types
Pay-as-you-go (PAYG)
Billed per Case (Listing/Matter) you only pay when a Case is setup and a customer completes a check. No monthly commitment or minimum spend
Monthly plans
Monthly plans include a set number of Cases per month, billed on a recurring basis. Unused checks do not roll over.
If you complete more Cases than your plan includes in a given month, additional checks are billed at the standard per-check rate.
Enterprise
Contact APLYiD to discuss an Enterprise arrangement.
What counts as a "Case"?
Each Case that is added (Listing/Matter) and subsequent identity verification (individual or business) that is run through Workflow counts as one Case. Resending a verification link to the same client does not count as an additional check unless the check is re-initiated. Checking multiple clients does not incur additional billing. KYB checks do incur an additional fee.
User seats are not charged separately
You can add as many team members as you need without any additional cost per user. Billing is based entirely on Case usage.
→ Managing your team in Workflow
How to view your current usage
From the main navigation, click Settings.
Select Billing from the Settings menu.
Your current plan, the number of Cases used in the current billing period
How to change your plan
In Settings > Billing, click Change Plan.
Review the available plan options.
Select the plan you want to move to.
Confirm the change.
Upgrades take effect at the start of your next billing cycle. If you need to upgrade immediately or discuss an Enterprise arrangement, contact APLYiD support.
How to view past invoices
In Settings > Billing, scroll to the Invoice history section.
Click on any invoice to view or download it as a PDF.
Invoice history is visible to Admin users. If you're an Admin and still can't see it, contact [email protected].
Free trial periods
If your plan includes a free trial, the complimentary months apply from the start of your trial. Once those months pass, your account automatically moves into its standard billing period and is charged according to your plan from that point.
For example, if two free months were applied for April and May, your first standard charge falls in June. A charge after your trial ends is the normal monthly plan fee, not a charge taken during the trial.
I think I've been charged incorrectly
First, open Settings > Billing and review your Invoice history and current usage so you can see what each charge relates to.
A common cause of unexpected charges is duplicate listings for the same property. Each Case (Listing/Matter) is billed separately, so if more than one listing was created for the same property — for example through an integration — each one is charged. Adding multiple clients to a single Case does not add a charge, but separate listings do.
If a charge still looks wrong, contact us at [email protected] with the property address and the clients involved. We'll review it and apply a refund or listing allowance where appropriate.
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