If a client already exists in your Workflow account and their review period hasn't expired, you can add them to a new case for free. No new check is needed and you won't be charged again.
What is a review period?
A review period is the window of time during which a completed client verification remains valid. The length of the review period depends on the client's risk level:
Risk level | Review period |
Low risk | 3 years |
Medium risk | 1 year |
High risk | 1 year |
If you add a client to a new case within their review period, Workflow recognises that their existing check is still current. No new verification is triggered, and you are not charged again.
What happens when the review period expires?
Once a client's review period expires, a new check is required. When you add them to a new case:
Workflow identifies the existing client record
It alerts you that the previous check has expired
A new verification is triggered and billed at your standard rate
This reflects the AML/CTF requirement to keep customer information current, it is not just a check once scenario and assume the risk profile never changes.
How will I know if I need to re-verify?
Workflow will display the client's current status — including whether their verification is still within the review period when you add them to a case.
If within the review period: proceed without a new check — no charge applies
If outside the review period: confirm you want to trigger a new verification — a charge will apply
Tip: You can also check the "Due for review" tab on your homepage to see if there are any ongoing clients requiring a review.
Important: client data is per-account
Your client records are visible only to your account. Other businesses using APLYiD Workflow — even if they operate in the same industry or location — cannot see your clients, and you cannot see theirs.
For example, if a settlement agent using Workflow has already verified the same client, you cannot use their record. You must have your own verification on file. This is by design — each business is independently responsible for its own AML obligations.
Does re-using a client create a new risk assessment?
Yes. Even when a client's verification is reused, you must complete a new risk assessment for the new case. The transaction being assessed is different, so the risk may also be different.
The client's verification result carries over — the risk assessment does not.
Can I see a client's full history across cases?
Yes. When you open a client's profile, you can see all the cases they have been linked to in your account. This gives you a clear record of your history with that client.
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