This video walks through onboarding a seller onto a listing — from adding their client record to choosing and completing the right type of identity verification.
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What's covered
Step 1: Add the seller as a client
You have two options when adding a seller to a listing:
Find an existing client — search your client database for someone who has already completed their KYC check and risk assessment. This is useful for returning clients, such as an investor who sold a property through you previously and is listing again.
Create a new client — the most common option. Select this for first-time clients.
When creating a new client, select the client type (Individual for a person, or Company / Business for an entity). Fill in their details, making sure to include their phone number and address. Save the record to continue.
Step 2: Choose a verification method
Once the client record is saved, you'll be prompted to start the verification process. Choose between remote or in person.
Remote verification (most common)
ID verification — the standard remote option. Enter the client's mobile number and send them a verification link. They complete the biometric identity check on their own device.
VOI (100-point ID) — not mandatory under AUSTRAC requirements. Use this if your agency requires 100 points of ID — for example, a passport plus a utility bill, Medicare card, or similar supporting document.
In-person verification
ID scan — the primary in-person option. If you're on a laptop, this generates a QR code for you to scan on your mobile to take the client's photo. If you're already on a mobile device, it takes you straight to the camera.
Manual ID entry — a fallback option. Enter the client's identity document details line by line. Use this if the ID scan is not available or the client cannot complete the biometric check.
Once the verification is sent or completed, the client's status will update in the listing as the check is processed.
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