Step 1: Search for an existing client first
Before adding a new client, search to see if they're already in your Workflow account.
Within a case, go to the Clients section and search by name or email address.
Why this matters: If the client is already in your system from a previous transaction, you can link their existing record to this case. If their identity check is still within the review period, you won't need to run a new check, saving time and cost.
Step 2: Add a new client
If the client isn't found, click Add New Client. Fill in their details:
Field | Notes |
First name | As it appears on their photo ID |
Last name | As it appears on their photo ID |
Email address | Optional |
Mobile number | Used to send the SMS verification link |
Adding a business client
If the client is a company, trust, or other entity, select Company / Trust instead of Individual or Joint / Multiple Individuals.
Enter the entity name and type. Workflow will automatically look up the entity's registered details, any director owning more than 25% of the entity will be sent a KYC verification request.
Step 3: Save and link to the case
Once you've filled in the details, save the record. The client is now added to your Workflow account and linked to the current case.
Tips
Use the client's legal name — exactly as it appears on their passport, driver's licence, or other photo ID. Mismatches increase the chance of a failed identity check.
Double-check the mobile number — the SMS link is sent here. Make sure to include the correct country code for international numbers.
Always search first — duplicates can't be merged and create confusion later. See Avoiding duplicate client records.
If you have an existing integration, your client details will populate at the time you start your workflow
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