Verifications
How identity verification (KYC) and business verification (KYB) work in Workflow.
11 articles
- How to verify a client remotely vs. in personThis article describes the main options for verifying a person with KYC
- KYC vs 100-point ID: what's the difference and do I need both?This article explains the difference between the VOI + AML check and the KYC + AML check during client verification
- What is a PEP flag and what do I do if my client gets one?This article describes what happens when a client verification shows a match or potential match for a Politically Exposed Person (PEP)
- What is KYB (Know Your Business) and when do I need it?This article explains when to use KYB and how it works.
- Resending a verification link (and why the first one stops working)How to resend an ID verification link, what happens to the previous link when you do, whether links expire, and what to do when a client says they have completed…
- Why an identity check fails or returns an errorThe common causes of a failed or errored identity check — image quality, middle names, name length, address mismatches, licence number format and non-Australian documents — and how to fix…
- How to send a verification link via emailHow to reroute a verification link to email when a client has no Australian mobile number, or the SMS isn't arriving.
- Why NZ passport and ID checks fail, and how to fix itYour client's NZ passport check may have failed because your account doesn't have access to the NZ passport database yet, not because of a problem with the document. Here's the…
- The client has no Australian identity documentsWhat to do when a client's passport or licence isn't Australian — why the check errors, and the two ways to complete verification.
- What information do we collect during remote ID verification?What Workflow reads from your client's ID document during a remote check, plus the residential address and liveness selfie, and how your client confirms it's correct before submitting.
- How can I resolve camera issues during biometric verification in APLYiD?