How to Resolve Camera Issues During Biometric Verification in APLYiD
Biometric verification in APLYiD may occasionally encounter camera-related issues, such as the camera not opening or displaying a black screen. These problems are often caused by disabled camera permissions or conflicts with other apps. Below are troubleshooting steps to resolve these issues.
Common Issues During Biometric Verification
Camera does not open during the ID photo step: This typically occurs when the browser’s camera permissions are disabled.
Black screen during face verification: This is often caused by the device or browser lacking camera permissions or other apps using the camera.
Troubleshooting Steps for iOS Devices
Open the Settings app on your iPhone.
Scroll down and select the browser you are using (e.g., Safari or Chrome).
Tap Camera and ensure it is set to "Allow."
Troubleshooting Steps for Android Devices
Open the Settings app on your Android device.
Tap Apps and select the browser you are using (e.g., Chrome or Samsung Internet).
Tap Permissions and then Camera.
Set the camera permission to "Allow only while using this app."
Additional Troubleshooting Tips
Try using a different browser to complete the verification process.
Close any other apps that might be using the camera.
Update your browser and device operating system to the latest versions.
Alternative Solutions and Workarounds
If the issue persists and in-person identification has already been sighted, you can proceed with manual verification as a temporary workaround while investigating the problem. By following these steps, you should be able to resolve most camera-related issues during biometric verification in APLYiD. If problems continue, consider reaching out to support for further assistance.
If camera permissions are already enabled
If permissions are on and the problem happens during the selfie video step, it is usually caused by firewalls or security protocols on the network or device:
If the user is on work Wi-Fi, ask them to switch to mobile data, or try again on home Wi-Fi.
Otherwise, forward the verification SMS link to an alternative device and complete it there.
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