Your account checks documents against the Australian government database, and the New Zealand database if you have applied for access. A foreign passport or licence will return an Error because there is no matching data source, not because the document is invalid.
Three options:
Recommended: Complete the normal KYC check. Then ask for an additional piece of ID, such as a proof of address. This is the most recommended option as the tampering checks, liveness checks and other AML assessments are completed. The additional documentation provides itself as a supplement
Complete a manual ID check. Use the change method option in the workflow and record the client's details and documents yourself. Select 'Yes' to having verified them before, if you have met the client, virtually or in person.
Request access to additional government data. New Zealand data can be enabled on your account — contact support for the form. Approval can take up to a week.
What to do if you're unsure the check is sufficient
Your obligation is to be reasonably satisfied of the client's identity. Where a client's circumstances make the standard check impossible, document what you did and why. Contact support if you need help deciding which route to take.
This article provides general guidance only and is not legal advice.
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