You can link a client to a case by searching for them in the client search either during case creation or at any point afterwards from the case workspace. If the client already exists in your account, you select them; if they're new, you create them on the spot.
Option 1: Link a client during case creation
When you create a new case, Workflow prompts you to add clients as part of the setup flow.
Click New Case from the dashboard.
Fill in the case name and case type, then click Create Case. The case workspace opens.
In the Client CDD section, A search panel appears.
Type the client's name in the search field. Matching existing client records appear below.
If you see the right person, click Select next to their name. The client is linked to the case.
If no match is found, click Create New Client below the search bar, enter their details, and click Save. The new client record is created and linked.
Option 2: Link a client after the case is created
You can add or link clients to any case at any time, not just at creation.
Click the Active listings tab on the homepage
Open the case you are working on
Scroll to the Clients section in the Workflow and click Add Client.
Search for the client by name
Select an existing client or create a new one, as above.
Linking multiple clients to one case
Some cases involve more than one person, for example, a property being sold by two co-owners, or a company transaction where you're also verifying a director individually.
Repeat the Add Client steps for each person. There is no limit to the number of clients you can link to a single case, and each client receives their own verification request and has their own result recorded.
What happens when you link an existing client
The outcome when you link an existing client depends on the status of their most recent verification.
Current verification
If the client was verified recently and their check is still within the valid period, Workflow shows their existing verification result against this case. You may not need to send a new verification request.
Expired verification
If the client's last verification has expired, Workflow will flag that a new verification is required. You'll need to send a fresh verification request to the client before the case can be completed. Typically expiry is every 3 years for low-risk, every 2 years for medium-risk and every year for high-risk clients.
AML regulations require that client identity information remains current. If you're unsure whether an existing verification is still valid for a new transaction, send a new request.
Linking an entity client
If the client is a company or trust, link the entity record first, then you will be promoted to link the individual beneficial owners or directors as separate clients on the same case. Both the entity and its controlling individuals typically need to be verified.
See What is a Client in Workflow? for more on the difference between individual and entity client types.