What you see when you log in
When you log in, the dashboard is the first screen you see. It gives you a real-time summary of your compliance workload without needing to open individual cases.
Dashboard summary tiles
At the top of the dashboard, you'll see a row of summary tiles. Each tile shows a count of cases in a particular state.
Active Cases
The total number of cases currently open, everything that isn't marked Complete. This is your current compliance workload at a glance.
High Risk Clients
Cases that are waiting on something before they can move forward. This is the most important tile to monitor daily, these cases need your attention. Common reasons a case shows here:
A client has been flagged as medium or high risk
A document has been requested but not yet received
The Enhanced Due Diligence process is incomplete
Completion Rate
A complete view of all complete and incomplete cases. It includes details such as, Name of the Case, Status, Progress and Date created.
Due for review
When a risk level gets assigned to a client. Each risk type has a timeframe in which it is valid for. This is when you would need to complete another KYC if they are still a customer of yours.
Low Risk - 3 years
Medium Risk - 2 years
High Risk - 1 year
The cases list
Below the summary tiles, the main cases list shows your recent cases in order of last activity. Each row in the list shows:
Case name — the name you gave the case when you created it
Status — the current stage of the case (see Case status explained)
Progress — a visual cue of how completed the AML process is for the case
Date created — when the case was created
Click any case row to open the case workspace.
Using the dashboard as a daily habit
Most agents check the dashboard at the start of each day. A quick workflow:
Check High-Risk Clients first — these cases need you to do something.
Scan In Progress for cases where clients may be slow to complete verification.
You don't need to open every case. The dashboard tells you where to focus.
See How to manage and navigate your cases list for full detail on filtering and searching.