Admins can edit risk assessment templates from the Templates menu. A template defines the questions asked during a risk assessment and how answers are weighted, which then determines the final risk score. Currently, you can only have one template for the Case and one for the Client.
Before you start
Think through the following before building your template:
What client types or transaction types does this template cover?
What risk factors are most relevant to your business (e.g., client location, transaction value, politically exposed persons, business structure)?
Do you want to weight some questions more heavily than others?
If you're not sure where to start, stick with the pre-built templates first — they're based on AUSTRAC guidance and are a useful reference for structure and question types.
Editing an existing template
Go to Templates
Select the pencil icon next to the Client or Case (Matter/Listing) Risk Assessment Template.
From here, you can edit the Risk Score Thresholds and how Low, Medium or High Risk is calculated
Scrolling down you can also edit the weighting of a specific question, the text copy of the question and
At the bottom of the template, select '+ Add question' if you want to include additional risk questions
Select Save once done
You can edit a custom template at any time from the Templates list. Note that editing a template does not retroactively change assessments already completed using that template — existing case records are preserved as they were.
Deleting a template
In order to be able to create a new template, you must first delete an existing template.
Go to Templates
Select the rubbish bin icon next to the Client or Case (Matter/Listing) Risk Assessment Template.
Deleting an existing template won't impact any completed risk assessments that used the template, but it will no longer be available for use
Note: Deleting a template is irreversible, please be extra careful when removing a template. We recommend editing an existing template to avoid starting from scratch. You will receive a warning prompt before you confirm the deletion of a template.
Creating a new template
If you have deleted a template, there will be an option to '+ Create new template'
Go to Templates
Select '+ Create new template'
Click Add Question. A question editor appears with the following fields:
Question text — the question shown to the assessor during the risk assessment
Answer options — Yes or No
Risk weight — how much this question contributes to the overall score (see below)
Add remaining questions
Set the risk rating thresholds at the top
Low risk — e.g., 0–250
Medium risk — e.g., 251–500
High risk — e.g., 501+
Save the template
Assign higher weights to questions that reflect your most significant risk factors. Common high-weight factors include:
Whether the client is a Politically Exposed Person (PEP)
Transaction value above a certain threshold
Client based in a high-risk jurisdiction
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